Refund policy

Last Updated: October 3, 2026

At With Love, Shay Butta, each order is prepared with care, and many of our products are handmade in small batches. We want you to love your purchase. Please review our return and refund policy below before placing your order.

Bath, Body & Personal Care Products

For health, hygiene, and safety reasons, all bath, body, skincare, soap, fragrance, and personal care products are final sale and cannot be returned or exchanged once they have been shipped or purchased.

This includes, but is not limited to:

  • Handmade soaps
  • Body butters and oils
  • Body scrubs and powders
  • Bath products
  • Facial and skincare products
  • Lip products
  • Magnesium products
  • Perfumes and fragrance products

Because scent preferences are personal, disliking a fragrance or scent is not considered a product defect and does not qualify for a refund or exchange. We encourage customers to review product and fragrance descriptions carefully before purchasing.

Candles & Home Fragrance

Candles, room and linen sprays, diffusers, wax products, and other home-fragrance items are generally final sale.

If your item arrives damaged, defective, leaking, or otherwise unusable, please contact us within 3 days of delivery so we can make it right.

Custom & Personalized Products

All custom, personalized, embroidered, engraved, DTF-printed, or made-to-order products are final sale.

Please carefully review spelling, sizing, colors, designs, personalization details, and any proofs provided before approving your order.

Once production has begun, custom orders cannot be canceled, changed, returned, or refunded unless the item is defective or we made an error in fulfilling your approved order.

Apparel & Non-Personalized Merchandise

Unused, unworn, and non-personalized apparel may be eligible for exchange or store credit if you contact us within 7 days of delivery.

Items must be:

  • Unworn and unwashed
  • Free of stains, odors, pet hair, makeup, or other signs of use
  • In their original condition
  • Returned with original tags or packaging, when applicable

Original shipping charges are non-refundable. Customers are responsible for return shipping unless the return is due to an error by With Love, Shay Butta.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.

Please include:

  • Your name and order number
  • A description of the issue
  • Clear photos of the product
  • Photos of the shipping packaging if the item was damaged during transit

Please keep the damaged item and packaging until we have reviewed your claim.

Once reviewed, we may offer a replacement, store credit, or refund, depending on the circumstances and product availability.

Shipping Damage

We package orders carefully, but occasionally damage can occur during transit. Claims involving broken glass, leaking products, damaged containers, or other shipping-related damage must be reported within 3 days of delivery with photographs.

We cannot guarantee replacement or reimbursement for shipping damage reported after this period.

Lost, Stolen & Misdelivered Packages

Please make sure your shipping address is complete and accurate before submitting your order.

With Love, Shay Butta is not responsible for packages delivered to an incorrect address provided by the customer.

If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, your mailroom or front desk, and the shipping carrier.

We will gladly assist with available shipping information, but orders confirmed as delivered by the carrier are not automatically eligible for a refund or replacement.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have already entered production, been customized, packaged for shipment, or shipped may not be eligible for cancellation.

Custom and personalized orders cannot be canceled once production has begun.

Sale, Clearance & Event Purchases

Clearance items, discontinued products, samples, seconds, and items marked Final Sale are not eligible for return, exchange, or refund.

Purchases made in person at markets, pop-ups, festivals, and other events are also final sale unless the product is found to be defective.

Allergies & Skin Sensitivities

Our products may contain ingredients such as plant oils, butters, essential oils, fragrance oils, botanicals, clays, and other ingredients.

Customers are responsible for reviewing the ingredient list before use, particularly if they have known allergies or sensitivities. We recommend performing a patch test before using a new topical product.

If irritation occurs, discontinue use.

An allergic reaction or individual sensitivity does not automatically qualify a product for a refund unless the product was incorrectly labeled or otherwise defective.

Refund Processing

When a refund is approved, it will be issued to the original payment method whenever possible.

Please allow several business days for your bank or payment provider to process and post the refund after it has been issued.

Questions or Problems With Your Order?

We truly value our customers and want you to have a great experience with With Love, Shay Butta.

If there is a problem with your order, please contact us with your order number and details about the issue, and we will work with you to find an appropriate solution.

With Love, Shay Butta

Handmade in small batches in Texas